Huidkliniek Twente always strives to provide the highest quality care. However, it may be that you are not or not completely satisfied. We request that you first submit your complaint to your treating therapist. If this does not lead to a suitable solution, you can submit your complaint to the Patient Advice Committee of the Dutch Association of Skin Therapists using the procedure below. A complaint will only be handled by the Patient Advisory Committee if you have first submitted your complaint to the treating skin therapist and your complaint has not been handled properly.

1. First discuss your problem with the treating skin therapist.

Perhaps you can come to an agreement together if you tell us what you are not satisfied with, or what you would like to see changed for the next treatment. If you find it difficult to approach your skin therapist directly or if you cannot find a solution together, you can contact the Healthcare Information and Complaints Office (IKG) department in your region. This agency provides you with information about your rights as a patient. They advise you on what to do with your complaint or help you write a letter. If you wish, someone can accompany you to a meeting between you and your skin therapist.

2. The complaints committee of the Dutch Association of Skin Therapists, the Patient Advisory Committee.

If a discussion between you and your skin therapist does not lead to a satisfactory solution for you, you can submit your complaint to the Patient Advisory Committee of the NVH. Three skin therapists have a seat on this committee, their task is to mediate between patient and skin therapist. The committee will handle the (written) complaint, provide information and mediate between you and the skin therapist. The goal is to arrive at a good solution. The Patient Advice Committee does not make any statements about a complainant’s right to compensation. If you want to use the (free) services of this committee, you can request a complaint form from the secretariat of the association. You will find the addresses below.

3. The Primary Care Paramedics Complaints Committee

If your complaint cannot be resolved through the mediation of the Patient Advisory Committee of the NVH, it is possible to submit your complaint to the Primary Care Paramedics Complaints Committee. The professional association NVH is affiliated with this Complaints Committee. This committee is independent and consists of a lawyer as chairman and two members, one on behalf of the Dutch Patient Consumer Federation and one member of the professional association NVH. The Complaints Committee will handle your complaint if you inform it in writing of your complaint. Within two weeks, the secretary of the committee will inform you in writing how your complaint will be handled.

There are two possibilities:

  1. The complaints committee tries to mediate to improve the contact between you and your skin therapist or to resolve the complaint. Mediation is only possible if you and your skin therapist both want this and the practitioner is a member of the NVH.
  2. After an investigation, the complaints committee will make a decision about your complaint. The complaints committee makes a recommendation to the skin therapist to prevent a recurrence of this complaint in the future.
Adresses and phone numbers
Secretariat of the Dutch Association of Skin Therapists.

Mercatorlaan 1200
3528 BL Utrecht
www.huidtherapie.nl (request/download complaint form)

Secretariaat Klachtencommissie Paramedici

Drs. P.J.W. Schilperoord (seretaris)
p/a Nederlands Paramedisch Instituut
Postbus 1161
3800 BD Amersfoort
phone: 033 421 61 89

Complaint form Patient Advisory Committee (PAC) of the NVH

If a discussion between you and your skin therapist does not result in a satisfactory solution for you, you can submit your complaint using this form to the Patient Advisory Committee (PAC) of the Dutch Association of Skin Therapists (NVH), which aims to come to a good solution.

This committee is formed by three skin therapists and has a mediating function. The committee will handle your complaint, provide information and mediate between you and the skin therapist. The Patient Advisory Committee of the NVH does not award compensation.

You can find the form at www.huidtherapie.nl.

The Complaints Committee for Paramedics does not award compensation.

In order to properly assess your complaint, the Complaints Committee collects all information it deems necessary. The skin therapist is requested to respond to your complaint in writing. You may also be asked for further explanation. The skin therapist can also be asked to provide more explanation. It may even be necessary to request (part of) your medical data from your skin therapist, or to hear other parties involved. Of course, your permission will always be requested first.

The Patient Advisory Committee and the Complaints Committee do not make legal statements.

If you wish to do so, you must follow a civil procedure. Both the Patient Advisory Committee and the Complaints Committee for Paramedics do not charge you for handling your complaint. The Patient Advisory Committee and the Complaints Committee for Paramedics handle your personal data with the utmost care.