Terms and conditions

1. In general

1.1  In these terms and conditions ‘the skin therapist(s)’ mean all employees of Huidkliniek Twente B.V. located on the Wierdensestraat 51, in Almelo. The skin therapists are members of the Nederlandse Vereniging van Huidtherapeuten (NVH) and work in accordance with the professional code of the NVH. In addition all skin therapists are registered in the Nederlandse Kwaliteitsregister Paramedici.

1.2 In these terms and conditions ‘client’ is understood to mean the person who commissions the skin therapist for treatment.

1.3 In these terms and conditions ‘client’ is also understood to mean its legal representative

1.4 These terms and conditions are part of every agreement between client and skin therapist.

1.5 These terms and conditions also apply in the event that the skin therapist engages third parties for the performance of the assignment.

1.6 The Medical Treatment Agreement Act (WGBO) also applies to a medical treatment agreement (ex Book 7, Title 7, Section 5 of the Civil Code) between the skin therapist and the client.

1.7 The effect of Section 7:404 and Section 7:407 paragraph 2 of the Dutch Civil Code is expressly excluded.

2. Agreement

2.1 The agreement between skin therapist and the client includes the client’s order to the skin therapist for medical or non-medical treatment.

2.2 The skin therapist is entitled not to comply with an unreasonable desire of the client and may refuse to perform a treatment.

3. Permission

3.1 The client grants permission to the skin therapist prior to the implementation of the treatment.

3.2 The skin therapist may require the client to confirm his consent in writing.

3.3 The consent of the client also includes the authority of the skin therapist to engage auxiliary persons and to accept any limitation of liability of auxiliary persons on behalf of the client. The skin therapist is not liable for the choice of the auxiliary person and for any shortcomings of this auxiliary person, except in the case of intent or deliberate recklessness on the part of the skin therapist.

3.4 In the event that the client refuses or withdraws his consent, the skin therapist will not perform any treatment (anymore).

3.5 BWith a minor (under 18 years old), the parent/guardian/legal representative must give permission before the first treatment starts.

4. Information and recording

4.1 The client must inform and keep the skin therapist informed of all information that is necessary for the proper execution of the agreement.

5. Prices and health insurance

5.1 During the intake a price agreement is made for the treatment. This includes the area to be treated and the duration.

5.2 The made price agreement is per treatment or applies to a package price.

5.3 The skin therapist reserves the right to deviate from the agreed price if the duration or the area to be treated is changed. This is then discussed with the client prior to treatment.

5.4 Unless expressly agreed otherwise in writing, prices apply for the duration of the calendar year and can be adjusted annually.

5.5 The client is responsible for ensuring that he/she is aware of whether and to what extent his insurer reimburses the treatment. Furthermore, it is the responsibility of the client whether or not to declare invoices to his or her insurer. The reimbursement must be included and drawn up in the same year of declaration.

6. Payment

6.1 The client receives the invoice by email immediately after the treatment and must pay it at the same time in cash or by debit card.

6.2 Irrespective of whether the invoice is reimbursed by the insurer, the client remains at all times obliged to pay the invoice in full and on time.

6.3 The client is responsible for submitting and handling invoices to health insurers. Huidkliniek Twente is not responsible for changes in rights with regard to reimbursements and policy conditions. If you have any questions, the client should contact the health insurer.

6.4 If the client does not pay the invoice on time and/or in full, it will be in default. The skin therapist is then entitled to charge the client the statutory interest on the invoice amount or the remainder thereof. The skin therapist is also authorized to take collection measures. The costs associated with the collection (including the extrajudicial costs and other costs) are for the account of the client.

6.5 In the event of payment arrears, the skin therapist is authorized to suspend further treatment or to perform it only against payment in cash, unless the amount of the payment arrears, the need for skin therapeutic treatment or the urgency dictate otherwise.

6.6 The payment obligation is not suspended because the client submits a complaint against the skin therapist about the invoice and/or the treatment, unless the skin therapist agrees to the suspension of the payment obligation.

The payment obligation does not lapse if the client terminates the agreement or requests the skin therapist to transfer the treatment to another person.

7. Cancelling

7.1 In the event that the client is unable to attend an appointment, he/she must cancel the appointment no later than one working day or twenty-four hours in advance.

7.2 If the client does not cancel or does not cancel in time, Huidkliniek Twente is forced to charge 50% of the costs of the treatment.

7.3 Appointments can be canceled by the client and/or contact person by telephone. The cancellation is registered by Huidkliniek Twente the moment the client calls or his voicemail message is received by the skin therapist (see also the contact details on www.huidkliniektwente.nl.

8. Liability

8.1 The liability of Huidkliniek Twente, both for direct and for consequential damage and insofar as this is covered by its liability insurance, is limited to the amount of the payment made by the insurer.

8.2 If the insurer does not pay out in any case, or if the damage is not covered by the insurance, the liability of Huidkliniek Twente is limited to the amount of the invoice.

8.3 Rights to compensation due to liability expire after 1 year after the event causing the damage occurred.

8.4 Huidkliniek Twente is not responsible for damage resulting from incomplete and/or truthful information regarding the general health of the client regarding circumstances that may affect the treatment.

8.5 Huidkliniek Twente cannot predict exactly how many treatments someone will need and cannot be held liable for this. The employees of Huidkliniek Twente can only indicate the average number of treatments.

8.6 If a (laser) treatment does not work or if the condition (such as excess hair and couperosis) returns after a while, then Huidkliniek Twente is not responsible or liable for this. Huidkliniek Twente does not guarantee a treatment.

9. Complaints

9.1 In case of dissatisfaction or a complaint from the client about the treatment by the skin therapist, the client must report this to Huidkliniek Twente as soon as possible. The skin therapist and the client then both make an effort to come to a solution.

9.2 If a solution is not possible, the client can turn to the internal complaints committee of the Dutch Association of Skin Therapists: the Patient Advice Committee (‘PAC’). This committee will mediate between the skin therapist and the client.

9.3 If the mediation by the PAC does not lead to a solution, the client can turn to the National Complaints Committee Paramedics Primary Care.

10. Nullity

In the event that any provision of these terms and conditions is void or voidable, this shall not affect the validity of the remaining provisions.

11. Applicable law

Only Dutch law applies to the agreement concluded between the skin therapist and the client, and to any further agreements concluded for the implementation thereof.

12. Amendments

12.1 The skin therapist reserves the right to change these terms and conditions at any time.

12.2 Changes will be notified to the client in writing or by e-mail and will take effect one month after the date of the announcement, unless stated otherwise in the announcement. If the client does not object to the change in the terms and conditions within one month of the date of the announcement, the client will be deemed to have accepted the change. If the client makes a motivated objection to the amendment of the terms and conditions within one month of the date of the announcement, this constitutes grounds for dissolution of the agreement.